At Torquerider, we strive to provide a seamless shipping and delivery experience for our valued customers. Please take note of the following terms and conditions regarding shipping and delivery of products from our platform:
1. Shipping Timelines:
We aim to dispatch all orders within 2 working days from the date of order placement. The estimated delivery time will 2 to 7 business days depends on the destination and the logistics services provider. While we make every effort to ensure timely deliveries, we cannot guarantee specific delivery dates.
2. Shipping Methods:
We have partnered with reliable logistics service providers to deliver your orders efficiently. The shipping method used will depend on the destination and nature of the product. Standard shipping is used for most products, while certain larger or specialized items may require alternate shipping arrangements.
3. Shipping Charges:
Shipping charges may apply to certain orders and will be communicated to you at the time of order placement. The shipping cost will vary based on the size, weight, and destination of the product.
4. Order Tracking:
We provide order tracking details once the order has been dispatched. You can track your order’s status through the provided tracking number on our website or the logistics service provider’s website.
5. Delivery Address:
Please ensure that the delivery address provided during the order placement is accurate and complete. We will not be responsible for delivery delays or failed deliveries caused by inaccurate or incomplete address details.
6. Non-Delivery Scenarios:
In case of non-delivery due to reasons such as the recipient being unavailable, incorrect address, or any other unforeseen circumstances, the logistics service provider will attempt redelivery. Please ensure that someone is available to receive the order on the delivery date.
7. Returns in Transit:
If a return is initiated while the product is in transit back to us, we will process the return upon receiving the item at our facility. The refund will be issued as per our General Terms and Conditions of Refund.
9. Cancellation:
Customers may cancel an order before it has been shipped. If the order has not yet been dispatched, we will accept the cancellation and initiate the refund. However, once the order is shipped or in transit, we cannot cancel it.
10. International Shipping:
At present, we only offer shipping within India. International shipping is not available.
11. Customs and Duties:
For international shipments, customs and duties may be applicable. Customers are responsible for any additional charges levied by customs authorities.
Please note that the above policies are subject to change, and any updates or modifications will be communicated on our website.
For any further queries or assistance related to shipping and delivery, you may contact our customer support team at torquerider.in@gmail.com or call us at +91 -84386 63634.
